ISO/IEC 20000-1ISO/IEC 20000-1 – Information technology

Service management Service management system requirements
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ISO/IEC 20000-1ISO/IEC 20000-1 – Information technology

Service management Service management system requirements

ISO/IEC 20000-1is a service management system (SMS) standard. This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

source: www.iso.org